Our team is available to assist you at any time! We are pleased that you have chosen our hotel for your stay and offer the following amenities and services. If you require any assistance or services which is not listed, please do not hesitate to contact reception via Whatsapp +32473425316


We wish you a pleasant stay!


Additional Service:

If you need an additional pillow, blanket, towel, face cloth, ... contact reception via Whatsapp +32473425316


Bottled Water and Beverages

Bottled water and other cold beverages are available for sale 24 hours in our automatic vending machine at the back side of our lobby.


Breakfast Hours:

Enjoy our rich continental breakfast buffet in our breakfast room on the ground floor.

Served:Monday to Sunday from 07:00 to 10:30

Car Rentals:

For any questions concerning vehicle rentals, you can contact the reception, our staff is pleased to inform you- the service is provided by reputable car rental companies.


Change The Length of Stay After Check-In:

Any changes in the length of stay from the original reservation must be coordinated and accepted by the hotel. Please contact reception as soon as you wish to make any changes to your reservation.



Check-in time is from 3 PM.


Check-Out Procedures:

When vacating your room, please make sure that you have taken all your belongings. Pass by reception to announce your departure and leave your key card.


Check-Out Time:

Check out time is 11 Am. on the day of departure. Please note that a surcharge may be added to your bill for a late check-out. Should you wish to have a late check out, please contact reception to make the necessary arrangements. (upon availability)


City plan:

At the hotel hall you find several cities plans and a variety of points of interest nearby. For further details and info, please contact our staff at the reception.


Coffee / Tea Makers:

Coffee and tea makers are available in your room free of charge.



There is a computer free of charge in our lounge for our guests.


Copy and Scan:

Our reception provides these services, for more information please contact our reception desk.


Credit Cards:

We gladly accept Maestro, MasterCard, Visa and American Express.


Drinking Water:

The tap water in our region is safe to drink.


Early Departure:

We wish to inform you that the hotel is entitled to charge for early departure made less than 24 hours in advance.


Electrical Fans:

Our hotel is not fully air-conditioned 24/24. Air-co unit can make a generation during your stay. There are fans free of charge at your disposable. Please contact reception.


Electric Outlets:

All electric outlets in your room are always switched on. Adaptors can be found at reception (subject to availability)


Emergency Fire Instructions:

Please read the fire precautions notice, located in your room, and familiarize yourself with the location of the fire exits. In case of emergency call the front desk immediately via Whatsapp +32473425316


Emergency Medical Assistance:

In case you need medical assistance, please contact reception via Whatsapp +32473425316


Express Check-Out:

We are pleased to offer Express Check-Out. Please contact reception for more details.


Express TO GO breakfast:

Enjoy our TO GO breakfast including 1 coffee or tea, 1 fruit juice, 1 toast with cheese and 1 pastry.

Served:Monday to Sunday from 07:00 to 10:30 in the lobby.

Hair Dryers:

A hairdryer is installed in the bathroom of your room


Ice Machine:

Ice is available at reception free of charge.


Internet Access (WIFI):

Free High Speed internet access is available free of charge in all guestrooms and public areas. Instruction to connect to the WIFI:

WIFI Network Name: BW City Centre

Password: BWcitycentre

In case you need help please contact reception.

Iron & Ironing Board:

Please contact the reception desk for an iron/ironing board that you can take to your room.



Please always keep your key with you until your check out time. Reception is available 24 hours in case of an emergency (lost key etc.)


Luggage Storage:

You can leave your luggage free of charge at the reception on the day of your arrival and on the day of your departure.

In case you need help with your luggage, please contact reception.

Make up the room/ Do not disturb sign:

You can find the make up the room/do not disturb sign at the back of the door. Upon doubt, our team will contact you to ensure your choice.


Night Entrance:

The reception is open 24/7. If the door is locked use the night bell next to the entrance.



Our hotel is a fully non-smoking hotel. Please respect our policy.


Other Services:

Please ask reception for booking a cultural event, city tour, restaurant, taxi, public transport, cinema,...



Hotel has no private parking. Please park your car on private parking “Victoria”. Parking on the streets is also available upon your responsibility (allowed – cost)



You can find the nearest pharmacy in the North station.



The reception is open 24/7. You can reach us via Whatsapp +32473425316


Safe Deposit Boxes:

It is not recommended to leave valuables in your room, the hotel is not responsible for any disappearance of your objects. You can store your valuables by using the safe provided at the reception.



Snacks are available for sale at reception.


Surveillance camera:

The hotel is equipped by a multi camera system for your safety. Their objective is to watch over the hotel 24/24 and 7/7. The recordings are kept for a month before they are used again and destroyed.



Should you need a taxi service to reach your destination, please contact reception so that they can assist you with the booking.


Technical problems:

In case of a technical problem in your room, pleasecontact reception. We will assist you as soon as possible.


Telephone Dialling Instructions:

Other guest room: dial room# to obtain another room

Outside line: dial 0 to obtain an outside line

Reception : via Whatsapp +32473425316



Have you forgotten something? For your convenience complimentary toiletries, like toothbrush, razor, comb, sewing kit, vanity kit, shoe polish... are available at reception.


Vending machine:

The vending machine is located at the back side of our lobby.


Your Guest:

Because of security and hotel policy, your guests should not be invited to guest rooms. You may use our breakfast room, bar/lounge, or lobby to have a meeting.


Wake Up Call:

Please ask reception for a wake-up call.


We Value Your Opinion:

At Best Western we truly care about your experience. If there is anything we can do to improve your stay, please contact the front desk immediately.


After Your stay is completed, we would sincerely appreciate you taking a few minutes to share your comments about your experience with us. Please take our short internet survey on your Booking partner.


Receive 250 points in Best Western’s FREE rewards program by going to: www.bwfeedback.com


Not a rewards member yet? See the front desk to enrol or visit www.bestwesternrewards.com